Shipping & Returns
How delivery works, what to check on arrival and how returns are handled.
Delivery areas
We deliver to business customers across Europe. Delivery to other regions is available on request. Shipping terms, costs and lead times are confirmed in your quote.
Lead times
Lead times depend on product availability, quantity and destination and are stated in our offer. We will inform you promptly if anything changes.
Chilled and frozen goods
Chilled and frozen goods are shipped in temperature-controlled transport. Please make sure someone can receive the goods and store them at the correct temperature on arrival.
Checking your delivery
Please check the goods when they arrive. Report visible damage or missing items on the delivery note and notify us without undue delay, and within 48 hours for perishable or frozen goods, by email with your order number and photographs.
Returns
Because we supply businesses, there is no statutory right of withdrawal. We accept returns only by prior written agreement or in the case of defective or wrongly delivered goods. Perishable and frozen goods cannot be returned unless they are defective. To arrange a return, email info@blackwysegmbh.com with your order number and the reason.
Refunds and replacements
If goods are defective or wrongly delivered, we will agree with you whether to replace the goods or issue a credit note or refund. See also our Terms & Conditions.
Questions
Email: info@blackwysegmbh.com · Phone: +49 157 7213 8448
Last updated: 15 October 2026